top of page

Privacy Policy — D C Auto Ltd

Last updated: 28 October 2025

1. Who we are

D C Auto Ltd provides vehicle body repairs and related services from:
105, Acorn Industrial Estate, Crayford Rd, Dartford DA1 4AL
Telephone: 01322 551365

We are the “data controller” of personal data collected through our website and in the course of our services.

2. Personal data we collect

We may collect and process:

  • Identity details such as name and company name

  • Contact details such as telephone number and address

  • Vehicle details such as make, model and registration

  • Communication records such as enquiries and quotations

  • Basic website usage data such as pages viewed and interactions

3. How we use your data

We use personal data to:

  • Provide quotations and carry out repairs and related services

  • Arrange bookings, collections and returns

  • Communicate about your enquiry or job status

  • Issue invoices and manage payments

  • Improve our website and customer experience

  • Meet legal, regulatory or insurance obligations

4. Lawful bases for processing

We process data on one or more of the following lawful bases:

  • Contract to provide quotations and perform our services

  • Legitimate interests to manage our business and respond to enquiries

  • Legal obligation to meet record-keeping and regulatory duties

  • Consent where required, which you can withdraw at any time

5. Sharing your data

We may share limited data with:

  • Insurers, engineers or assessors involved in your repair

  • Parts suppliers, logistics partners and couriers

  • Professional advisers such as accountants or legal advisers

  • IT and hosting providers that support our website and systems
    We only share what is necessary and require recipients to keep data secure.

6. International transfers

We do not knowingly transfer your personal data outside the UK. If this becomes necessary, we will ensure appropriate safeguards are in place.

7. Data retention

We keep personal data only as long as needed for the purposes set out above. This typically means:

  • Enquiry and job records kept for up to 7 years for accounting and legal reasons

  • Website usage data kept for shorter periods necessary for analytics and site integrity

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss.

9. Your rights

Under UK data protection law you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase data in certain circumstances

  • Restrict or object to processing in certain circumstances

  • Data portability in certain circumstances
    To exercise your rights, please contact us using the details below.

10. Cookies and similar technologies

Our website may use essential and performance cookies to operate and improve the site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

11. Third-party links

Our website may contain links to third-party sites. Those sites have their own privacy policies. We are not responsible for their content or practices.

12. Children

Our services are not directed to children and we do not knowingly collect children’s data.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date shown above.

14. Contact us

For questions, requests or complaints about this policy or your personal data, please contact:
D C Auto Ltd
105, Acorn Industrial Estate, Crayford Rd, Dartford DA1 4AL
Telephone: 01322 551365

You also have the right to lodge a complaint with the UK Information Commissioner’s Office at ico.org.uk.

bottom of page